Full-time Urgent requirement for technical support sales executives

at Rajeshwari in Hyderabad

Exp: Freshers Salary: Negotiable Job type/category: BPO (US-In bound Voice Process) Work Location: Begumpet,Hyderabad Position Type: Permanent Working Hours:Night shift Working Days: 5days in a week Qualification:Any Graduate
Job Description

The technical support executives should have the ability to provide solutions to technical problems that may arise in PC,Laptops
Should have the ability to establish and maintain contact with customers
Should have a professional approach towards problems and responding to them in a timely manner
Responding to the issues of servicing with effective skills.
Should know how to tackle the issues of technical support

Job Duties

Assisting the US Customers and Troubleshooting their Computer Related issues by taking Remote Access Control
Answering phone calls, writing replies to emails and excelling in customer service
Keeping track of sales targets
Providing technical solutions to different problems of clients by taking help of different tools
Involves Resolving Customer Queries.

Desired Candidate Profile : Technical Skills : Basic knowledge of Computers and Laptops including Apple Machines
Basic knowledge of operating systems –Win 98, MAC, 2000, XP,vista, windows 7, windows 8
Good working knowledge of the Internet
Advance troubleshooting skills include Peripherals like Printers, Scanners and Multifunction Devices, Rooters
Verbal :

Speech clarity, voice clarity, good pronunciation and should NOT have a MTI (Mother Tongue Influence)
Good spoken English Skills

Company Profile: MacroFix is one of the Best Technical Support Company. Available 24x7 to troubleshoot issues related to computers using state of the art technology called (Remote Desktop Troubleshooting) MacroFix Technology Services IT support packages are designed around the needs of Personal computers & laptops without an in-house IT engineering function. Our IT consultants and engineers take on the responsibility of ensuring that your data network systems remain functional. This offering, in many ways an IT outsourcing service, allows you as a business to remain focused on your core activities.
Walk-in from Wed day to Fri day at 10am to 6pm.If you have any queries, feel free to Contact Contact Details: Contact HR on 040-23738050
Office Address: Macrofix Technical Services Pvt Ltd, Flat No:101/B,1st Floor,  Surekha Chambers,Lal bungalow, Begumpet,Hyderabad-500016,India (Land mark:Opp to VIP Lounge)

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Published at 21-01-2015
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