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Full-time Team lead 4+ years for a leading cloud solution provider

at Zyoin in Bangalore

We are looking for a ” Team Lead ” for one of our esteemed Clients for Bangalore Location.
RESPONSIBILITIES:

Will be working closely with project lead and service delivery managers.
Will be managing a team of CloudOps & TechOps along with shared DBA to ensure all round support.
Ensure the team follow the SOP’s, Checklists and processes while performing routine tasks.
Assist the team with deployments and operations on the AWS environment.
Onboard customers by ensuring that monitoring and help-desk systems are setups with the required configurations.
Ensure that all issues are tracked on the Helpdesk and that the response and resolution of issues are within the stipulated SLA’s.
Should be able to write and maintain the following documents: inventory, SOPs, Process manuals for the respective projects.
Should provide quarterly and annual staffing and training requirements for the team.
Should provide weekly reports of team status follow the escalation matrix to ensure the customer SLA’s are met.

REQUIREMENT:

Strong in the following technologies (Linux, Apache, Java Internals).
Strong scripting skills on Bash or Python.
Should be familiar with at least one of the DevOps tools like chef or Puppet or Jenkins.
Should be familiar with Ticketing systems, KPI’s & SLA’s.
Should have excellent communications skills.
AWS is knowledge is a must.


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Published at 06-01-2015
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