0

applicants

Full-time Ibm walkin freshers for it helpdesk

at Ibm in All Over India


COMPANY PROFILE

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

# Bachelor’s Degree/ Diploma/ Freshers/ Experienced
# Fluency in Communications Skills (both spoken and written)/ soft skills

QUALIFICATION CRITERIA
Location : Bangalore, Hyderabad / Secunderabad
Experience : 0 to 4 yrs
Education : (UG – Any Graduate – Any Specialization, Graduation Not Required) AND (PG – Any Postgraduate – Any Specialization, Post Graduation Not Required) AND ( Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required)

JOB DESCRIPTION / DESIRED CANDIDATE PROFILE

Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent

Desired Skills
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller

Walk in Date : 19th, 22nd, 23rd, 24th, 25th, 26th 2013.
Timings :- 12pm to 4pm


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Published at 19-07-2013
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